What should I do if my parcel is lost or arrives damaged?Updated 3 days ago
Lost parcels
At NOBLEX E-Optics, we strive to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer support team at +49 (0) 3686 688 9022 or [email protected], providing your order number and all relevant details.
Damaged parcels
We understand how disappointing it is to receive a damaged parcel. If this happens, please contact our customer support team at +49 (0) 3686 688 9022 or [email protected] within 48 hours of receiving your order. Please include photos of the damaged items or package.
We will review the documentation provided and, if necessary, provide a replacement or arrange for a refund.